Refund policy
Return, Refund & Exchange Policy
At Saanjh, every product is carefully inspected before it is packed and shipped. Due to the nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.
No Returns or Exchanges
- We do not offer returns.
- We do not offer exchanges unless the product is received in a damaged or defective condition.
Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 3 days of receiving your order.
To process your request, please provide:
- Your order number.
- Clear photos and an unboxing video showing the damaged or incorrect product.
Once your request has been reviewed and approved, we will offer one of the following:
- A replacement (exchange) of the product, subject to availability, or
- A full refund to your original payment method.
Important Notes
- Claims made after 3 days of delivery may not be accepted.
- Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for a refund or exchange.
- Refunds or replacements are approved only after our team verifies the issue.
If you have any questions, please feel free to contact our customer support team.